# How to Complete an Incoming Envelope (Existing DocStudio User)

### When you need to sign in

If this isn’t the first envelope you’ve received, but you’ve never signed in or set up a password, you can usually complete envelopes without authorization.

If you previously set a password for your account, you must sign in to complete the envelope.

### Complete an envelope as an existing user

<figure><img src="/files/MHOWDzHOfpnbZLorqiEY" alt=""><figcaption></figcaption></figure>

1. Open the email and click <img src="/files/JDS4BLHa89ks4Xfp2kf2" alt="" data-size="line">.
2. Sign in to your DocStudio account.
3. Complete the required actions based on your role:
   * **Fill in** — Complete the fields assigned to you.
   * **Sign** — Create your e-signature and apply it.
   * **Approve** — Approve or reject the envelope.
   * **Receive a copy** — No action is required.
4. When all required actions are completed, click <img src="/files/8ePlYq9WpKcn14FJ7faw" alt="" data-size="line">.
5. In the pop-up window, click <img src="/files/ZceisdriCfPX9XlGSnm8" alt="" data-size="line">.

You have successfully completed the envelope in **DocStudio!**

### Confirmation email after signing

After you sign the document, DocStudio sends a confirmation email.

{% columns %}
{% column width="58.333333333333336%" %}
The email includes a <img src="/files/tynQvEdqfwiIizugm5FS" alt="" data-size="line"> button. Use it to open the signed document in DocStudio.\
\
Depending on the sender’s template settings, you can also download, or print the final PDF.

{% hint style="info" %}
If the button is not available, use the direct link in the email.
{% endhint %}
{% endcolumn %}

{% column width="41.666666666666664%" %}

<figure><img src="/files/z2iOvECTTp2UYpgvpQJF" alt="" width="374"><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

### Common issues

Some issues are caused by an unsupported device, browser, or screen size.

* **Unsupported screen resolution.** DocStudio checks your screen size when you open the link or change the resolution.
  * Desktop: `minWidth = 1440`
  * Tablet: `minWidth = 756`, `maxWidth = 1439`
  * Mobile: `minWidth = 320`, `maxWidth = 755`
* **Wrong device orientation (mobile/tablet).** Rotate your device. Use portrait or landscape as prompted.
* **Unsupported browser/OS version.**\
  Use a modern browser version:
  * Chrome, Edge, Safari, Opera, Opera Mini: 2 latest versions
  * Firefox, Firefox ESR: latest version
  * iOS: 2 latest versions
  * IE 11 is not supported

See [Supported devices, browsers, and screen resolutions](/user/platform-settings-and-troubleshooting/supported-devices-browsers-and-screen-sizes.md) to learn more.


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