How to Complete an Incoming Envelope (Existing DocStudio User)

This guide explains how to complete and sign an incoming DocStudio envelope as a registered (existing) user.

When you need to sign in

If this isn’t the first envelope you’ve received, but you’ve never signed in or set up a password, you can usually complete envelopes without authorization.

If you previously set a password for your account, you must sign in to complete the envelope.

Complete an envelope as an existing user

1. Open the email and click .

2. Sign in to your DocStudio account.

3. Complete the required actions based on your role:

   • Fill in — Complete the fields assigned to you.

   • Sign — Create your e-signature and apply it.

   • Approve — Approve or reject the envelope.

   • Receive a copy — No action is required.

4. When all required actions are completed, click .

5. In the pop-up window, click .

You have successfully completed the envelope in DocStudio!

Confirmation email after signing

After you sign the document, DocStudio sends a confirmation email.

The email includes a button. Use it to open the signed document in DocStudio. Depending on the sender’s template settings, you can also download, or print the final PDF.

If the button is not available, use the direct link in the email.

Common issues

Some issues are caused by an unsupported device, browser, or screen size.

• Unsupported screen resolution. DocStudio checks your screen size when you open the link or change the resolution.

  • Desktop: minWidth = 1440

  • Tablet: minWidth = 756, maxWidth = 1439

  • Mobile: minWidth = 320, maxWidth = 755

• Wrong device orientation (mobile/tablet). Rotate your device. Use portrait or landscape as prompted.

• Unsupported browser/OS version. Use a modern browser version:

  • Chrome, Edge, Safari, Opera, Opera Mini: 2 latest versions

  • Firefox, Firefox ESR: latest version

  • iOS: 2 latest versions

  • IE 11 is not supported

See Supported devices, browsers, and screen resolutions to learn more.