How to Control Mailbox Visibility

Control whether your mailbox can be found by other accounts, and send to hidden mailboxes when needed.

You can choose to hide your mailbox from other DocStudio accounts, making it harder to find by name. By default, all mailboxes are hidden, but your account admin can change this at any time

Only a user with administrative rights in the account can change these settings

Hide or show a mailbox

1. Open Menu in the top-right corner.

2. Click Admin panel.

3. Open Mailboxes.

4. Find the mailbox you want to update.

5. Click Settings.

6. Enable or disable Hide name/alias from other accounts.

If the toggle is enabled, the mailbox is visible. If the toggle is disabled, the mailbox is hidden.

Send a document to a hidden mailbox

If you cannot find a mailbox by name, use one of these options:

• Use your counterparty's email address.

• Send an envelope using the mailbox UUID.

• Add the partner's hidden mailbox to your contacts.

Send by email

1. Start creating an envelope.

2. Enter the recipient email address.

If the recipient has a default mailbox, routing is automatic. If not, the recipient must accept the envelope.

Send by mailbox UUID

The mailbox UUID is a unique identifier for a mailbox in DocStudio.

Enter the recipient mailbox UUID in the recipient field. You can copy it from previous envelopes.

This works even if the mailbox is hidden.

Add a hidden mailbox to your contacts

Add the mailbox to your contacts first.

If you want the full step-by-step flow, see How do I add a contact?.